Privacy Policy

Information We Collect

We may collect the following types of information when you use the Musk-IT platform or website:

• Name and email address
• Company or organization information
• User account credentials (stored securely)
• Project data uploaded to the platform — including BOQ files, schedules, drawings and execution data
• Usage data and system logs generated by platform activity
• Browser, device and IP address information

How We Use Your Information

Information collected is used only for the purposes of operating and improving the Musk-IT platform:

• Providing and maintaining the Musk-IT platform and its features
• Generating AI-driven project analytics, forecasts and execution insights
• Improving product performance, reliability and features
• Providing technical support and responding to user requests
• Maintaining platform security and preventing unauthorized access or misuse

Project Data Ownership

All project files, schedules, BOQ data and execution information uploaded by users remain the property of the respective user or organization.

By uploading data, users grant Musk-IT permission to process that data solely for the purpose of providing the agreed platform services.

Data Storage & Security

Data is stored on secure cloud infrastructure and protected using industry-standard security practices including encryption at rest and in transit.

We implement technical and organizational measures designed to protect user data from unauthorized access, loss, alteration or misuse. Enterprise deployments with dedicated infrastructure have additional isolation and security controls.

Data retention. We keep personal data only for as long as it is needed for the purpose it was collected, or as required by law. Enquiry and lead details are retained for up to 24 months after our last interaction; project and account data is retained for the duration of the engagement and for up to 7 years afterwards to meet contractual, tax and legal obligations; analytics data is retained according to the provider's settings (up to 14 months for Google Analytics). When data is no longer required, it is securely deleted or anonymised.

Cookies, Analytics & Advertising

Our website uses cookies and similar technologies for two purposes: strictly necessary cookies that make the site work (and your cookie-consent choice), and optional analytics and advertising cookies that we load only after you accept them via our cookie banner. If you decline, these optional cookies and the scripts below are not loaded.

Google Analytics. When enabled, we use Google Analytics (measurement ID G-3KS2YBFJ87), provided by Google, to understand how visitors use the site. It sets cookies that collect information such as pages visited, approximate location, device and browser, in a pseudonymous form. See Google's Privacy Policy.

Google AdSense. When enabled, we use Google AdSense to display advertising. Google and its partners may use advertising cookies to serve and measure ads. Google's use of advertising cookies enables it and its partners to serve ads based on your visit to this and other sites. You can review and control personalised advertising at Google Ad Settings, and learn more in Google's Advertising policies.

You can withdraw or change your cookie consent at any time by clearing this site's cookies in your browser, which will make the consent banner appear again. You can also control cookies through your browser settings; disabling cookies may affect some website functionality but will not prevent you from using the core platform.

Third-Party Services

We use trusted third-party services to operate the platform. These providers are selected for their security standards and process data only as necessary to deliver our services. They currently include:

• Google — website analytics (Google Analytics) and advertising (Google AdSense), subject to your cookie consent.
• Razorpay — payment processing for invoices and quotations. Card and payment details are handled directly by Razorpay, not stored by us.
• Email and hosting providers — for transactional email, outreach, and secure cloud infrastructure.

We do not grant third parties access to project data for their own purposes. All third-party data processing is governed by appropriate terms and, where applicable, data processing agreements.

Data Sharing

In the event of a legal obligation to disclose data, we will notify affected users where permitted by law before complying with such a request.

Your Rights

Users may submit requests regarding their personal data at any time. Supported requests include:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your account and associated personal data
• Export — request export of your project data prior to account closure

Requests can be submitted to the contact email listed in Section 10. We aim to respond to all data requests within 14 business days.

Policy Changes

We may update this Privacy Policy periodically to reflect changes in our services, data practices or applicable legal requirements.

Material changes will be communicated to registered users via email. Continued use of the platform after updates are published constitutes acceptance of the revised Privacy Policy. The date of the most recent update is shown at the top of this page.

Contact

For questions about this Privacy Policy, to submit a data request, or to report a privacy concern, please contact us through any of the following channels.

Grievance Officer (India — DPDP Act, 2023). In line with India's Digital Personal Data Protection Act, 2023, you may contact our Grievance Officer about how your personal data is handled. We acknowledge grievances promptly and respond within the timelines required by applicable law.